1. How to make a request
Imatri is a trading name of Denmyd Medical Equipment (Pty) Ltd, South Africa. Imatri Connect is the name of the Meta app used for Imatri’s WhatsApp integration. To request access, correction or deletion of Imatri Connect information, email privacy@imatri.org.
- Identify Imatri Connect and the practice or business concerned; where relevant, include the WhatsApp number used. Tell us whether you want messages stopped, the business connection disconnected or particular information deleted, and provide a contact route for our reply.
- Initially send only enough information to locate your request. Do not send medical records, passwords or identity-document scans by ordinary email. We may request proportionate verification through an appropriate route.
- A human will assess the request, the relevant practice’s authority where needed, and any information that must be retained. A request to Imatri does not itself authorise deletion of a practice’s clinical record.
- We will explain the outcome and any retained information and reason. Deletion from active records, backups and independent provider systems may require separate steps; we do not promise immediate erasure of every copy.
2. What stopping or deleting means
Stopping messages, disconnecting a practice’s WhatsApp integration and deleting integration information are different from deleting a clinical record. Please specify the action you want. The practice remains responsible for clinical-record decisions. No AI system decides or automatically executes deletion or disclosure through this support workflow.
For applicable retention criteria and the current status of our case and backup policies, read the Imatri WhatsApp retention information. This page provides human-handled instructions; it does not promise an instant self-service deletion or disconnection.
Imatri Connect is in preparation and company testing; patient messaging has not been activated. This is not an emergency or clinical-advice channel.
3. Help and complaints
Graeme Dymond handles these requests. For complaints, contact complaints@imatri.org; for other help, support@imatri.org. Corresponding .net addresses remain valid. The company Information Officer contact enquiries@denmyd.com also remains valid.
Read the Imatri WhatsApp privacy notice alongside the company privacy policy. You can complain directly to the Information Regulator (South Africa) through its published process.