Terms & conditions

1. About Denmyd

Denmyd supplies medical equipment and software services, including Imatri. South African law governs these website terms, without limiting any mandatory rights or remedies available to a customer.

2. Website and service agreements

These terms apply to use of this website and general dealings with Denmyd. Product-specific instructions and the quotation or agreement you accept define the scope of a purchase or subscription. An existing signed agreement is not automatically replaced by a website update. Mandatory law prevails over inconsistent terms.

Website descriptions are general information. Medical devices must be used by appropriately qualified or trained people, as applicable, according to their intended purpose and manufacturer instructions. Website content and software do not replace professional clinical judgement.

3. Orders, prices and payments

Contact us for availability and a written quotation. Before you commit, we will confirm the supplier, goods or services, price in South African rand, taxes, delivery and other charges, payment arrangements, and delivery or activation timeframe. You should have an opportunity to review and correct your order before accepting it.

For subscriptions, the agreement must identify the billing interval, renewal arrangements, minimum term if any, and cancellation process. Paystack is offered for software subscriptions and services only; physical medical equipment is arranged separately. Its payment interface processes the payment. Never send card details or passwords by email or through the enquiry form.

Keep your accepted quotation, agreement and payment confirmation. Contact us for a copy of your transaction records. An unexpected payment request should be verified through our published contact details.

4. Delivery, returns and cancellations

Our delivery and activation policy and refunds and cancellations policy explain supply arrangements, cooling-off rights, faulty products, service cancellations and payment errors. These policies form part of these terms. Statutory remedies apply where the relevant legislation covers the transaction.

5. Acceptable use and account security

• Provide accurate information and act with authority when representing a practice, company or another person.
• Access only accounts and records you are entitled to use; do not share credentials, impersonate others or bypass access controls.
• Do not introduce malware, disrupt services, send unlawful content or attempt unauthorised testing of systems.
• Protect devices and credentials, manage staff access and promptly report suspected misuse.
• Do not submit patient information or payment credentials through the public contact and demo forms.

6. Privacy, patient records and confidentiality

Our privacy policy explains collection, lawful uses, necessary sharing and your rights. We do not sell personal information or use it for unrelated purposes. Visiting the website is not blanket consent to process sensitive information.

A healthcare practice must have lawful authority for the information it supplies and the instructions it gives. Where Denmyd acts as an operator, access and processing must follow the authorised service purpose, the written operator agreement and applicable law. Customers retain their rights in their records; Denmyd obtains no right to exploit patient records by hosting them.

7. Service access and termination

Service availability, support, suspension, termination and record export are governed by the applicable service agreement and law. Any action to protect a service from misuse must be proportionate. On closure, authorised export, required record retention and secure deletion must be addressed; termination alone does not permit destruction of records that must legally be kept.

8. Intellectual property and external links

Website text, branding and software belong to Denmyd or their respective owners. You may view the site and keep copies of policies and transaction documents for personal or business reference. No ownership of our software is transferred through website access. Linked third-party websites have their own terms and policies.

9. Responsibility and legal protections

We take reasonable care with website information but cannot promise uninterrupted access or absolute security. Nothing in these terms excludes liability or warranties that cannot lawfully be excluded, removes a statutory refund right, or prevents you from approaching a regulator, applicable ombud or court. Specific service commitments must be read with your agreement and mandatory law.

10. Changes and questions

The date above identifies this version. Changes apply prospectively and do not retrospectively remove accrued rights or alter an existing agreement without the required process. Contact us if you need clarification or wish to raise a complaint.