Delivery & activation

1. Quotations and availability

Product listings invite an enquiry; they do not guarantee stock or immediate dispatch. Before an order is accepted, we confirm the product or service, price in South African rand, applicable taxes, delivery costs, destination, and expected supply date in writing. Any import or special-order lead time must be agreed with you.

2. Delivery and collection

We arrange delivery or collection as set out in your accepted quotation. Please provide a correct address, contact number and any access restrictions. We will communicate dispatch or collection details and any tracking information available.

Where ECTA applies, an order must be fulfilled within 30 days of receipt unless a different period has been agreed. If stock or a service is unavailable, we will inform you and refund any payment within 30 days of that notification where required by ECTA. Other cancellation and delivery rights under applicable law remain available.

If we anticipate a delay, we will contact you to discuss a revised date and available remedies. We will not substitute products without your agreement. Any redelivery charge caused by a missed agreed delivery must be reasonable, explained and agreed; charges do not override statutory rights.

3. Checking a delivery

Please check your delivery when reasonably possible and report damage, missing items or an incorrect product. Keep packaging where practical to help an investigation. Failing to report immediately or keep packaging does not automatically remove your legal rights. See our refunds and cancellations policy for faulty products and safe medical returns.

4. Software access and onboarding

Software is provided electronically. We confirm the activation date, authorised account contact, service scope and any onboarding or configuration steps in your quotation or agreement. Payment alone is not a guarantee of immediate activation. If access is not available on the agreed date, contact us so we can resolve it and explain the remedies available.

5. Order enquiries

Include your order or invoice reference when asking about a delivery or activation. Do not include patient information.